Raypak
Raypak Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raypak has 2.2 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Raypak to a friend or colleague.
- Rating Distribution
Pros: There are no pros, Great value and service, Affordable.
Cons: Bad customer service, Expensive and unreliable, None at this time.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Raypak has 2.2 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Raypak to a friend or colleague.
- Rating Distribution
Pros: There are no pros, Great value and service, Affordable.
Cons: Bad customer service, Expensive and unreliable, None at this time.Recent recommendations regarding this business are as follows: "Don't try to get help.", "Contact you at customer service, your staff is knowledgeable and helpful", "DO NOT BY A RAYPAK", "Trust", "Ask for Angel".
Most users ask Raypak for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Raypak Reviews
"Techsupport"
Tech support over the phone . Technician went above and below what I need it. Right from the beginning to the ending. I learned to be better with my customers...
"Horrible product. Paid $1,900 and it worked for 4 months."
Bought pool heater in May of 2024. By September of 2024 it was leaking from the heat exchanger. Contacted the pool store where we bought it, and they in turn...
Las Vegas, Nevada
Need help
I need to talk to a real person, your system just routes you back to the beginning, very frustrating.
User's recommendation: Don't try to get help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
Customer service is terrible so far can't get a hold of anyone Central Time hours or bad need 24-hour service
Pool boiler is going up to 121 never seen this before trying to contact someone to get help no one is around to help terrible customer service so far
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chico, California
Model C pool heater issue
I believe it is a flow issue with the sand filter, I'm taking steps to resolve that portion of the issue, if heater do not operate after that I will contact you. Thank you
User's recommendation: Contact you at customer service, your staff is knowledgeable and helpful
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Leandro, California
Techsupport
Tech support over the phone .
Technician went above and below what I need it.
Right from the beginning to the ending.
I learned to be better with my customers as well.
Thank you
User's recommendation: Trust
Banner Elk, North Carolina
Great tech support
Angel was amazingly patient and super knowledgeable. He helped me basically re-wire the entire setup after my pool installer mucked it all up and it wasnt working.
He sent me a link for a video call so he can see my mess.
Step by step and nearly 2 hours we got the heater going again. THANK YOU SO MUCH FOR HELPING ME!!!
User's recommendation: Ask for Angel
Aliquippa, Pennsylvania
Horrible product. Paid $1,900 and it worked for 4 months.
Bought pool heater in May of 2024. By September of 2024 it was leaking from the heat exchanger.
Contacted the pool store where we bought it, and they in turn contacted Raypak who said there was nothing they could do. Weve owned a pool for 32 years and our chemicals are always as they should be.
Terrible product and terrible company. Should have stayed with the Hayward.
User's recommendation: DO NOT BY A RAYPAK
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Have had 2 installed lastv24 hours both have no freon
Company fixed the issue and I have been provided with apology. replaced the heater
I have had two installed in 24 hours; neither worked. This was the third out of four pool companies that installed a product that doesn't work. The representative doesn't answer his phone because he knows they are junk.
- Have no qa at manufacturing plant reps refuse to answer phone
Preferred solution: Full refund
User's recommendation: Stay clear Junk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cedaredge, Colorado
Resolved: Heater won’t work
Company fixed the issue and I have been provided with apology. Had to replace the breaker
It was a bad breaker. I wish I had known this before I ordered a new transformer. The other guy said it was the transformer and he was positive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Struthers, Ohio
Warranty
Heat exchanger has hole. Warranty ran out MAY. Only used a total of 6-7 months off and onwe had our last heater for about 8 or 9 years.
User's recommendation: Don’t buy units with copper exchanges. They shouldn’t even make them
We had the EXACT same thing happened to us. Running at the first year leaking water From *** in the heat exchange, had to buy a new part after installing the new part, We found out that two other parts went out at the same time.
Would not recommend this heater. Company is difficult to contact when you do contact anyone they just say it’s no longer under warranty. The part is defective.
The least they could do is offer you some kind of help with the payment of replacing the part but they chose to do nothing. I’ll never buy another Rayvak product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Looking for Los Angeles area service provider
No answer, no reply is unacceptable.
The boiler started making a clicking sound, sounding like a mechanical ticking clock. It started in last 30 minutes on January 11 2025 @ 12:30pm. It sounded like.its trying to reset, ticking restarted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBoiler short cycling unable to determine why
Transferred to Rheem, they said they couldn't help unless it's an ICP model. Need Rypac tech support number for Canada please.
Model number H3 0962. Serial number 140237****.
Preferred solution: Assistance info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Fort Myers, Florida
Poor schematic for pool heater
Pool heater stopped functioning.
Tech support person was good on explaining what issue was and told me to refer to schematic.
Schematic poor on how to get to electronics panel to replace 5 amp fuse.
Has to call Hvac pro and it cost me near $200.
Thanks
- Works well when it works
- Breaks down alot
Preferred solution: Better schematic for pool heater
User's recommendation: Ask for better schematics
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2nd pool heater is toast
First unit was making a loud whining sound and was told replacement parts would be available soon.
8months later told no parts yet I then insisted that it be replaced which was done with the same model even though that model had problems
Not 2.5 years later 2 nd unit has cracked heat exchanger and I can spend $2000.00 to fix or $4000.00 for a different brand
Customer service and reaching anyone is impossible.
I have left messages as their phone system says to not have to wait press 1 to get a call back
Well 3 days later no call back
Even the company that sold me the pool and components gets no response
- Poor customer service
Preferred solution: Get the unit repaired so I don’t have to spend $2,000.00 to fix a 2.5 year old unit
User's recommendation: Don’t buy raypak
Phoenix, Arizona
Succesfull interaction
Thank you for help! The technical support number was hard to find.
The technical support was very good, They exceeded on their side. They were able to provide the information that I was needed.
Wheaton, Illinois
Service warranty pool heater
My avia pool heater sprung a leak , called in and the rep was extremely helpful, handled the issue with multiple options and has my heater set to be back up on track in no time ! Raypak is unmatched !
User's recommendation: I recommend raypak !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Fort Myers, Florida
Warranty on unit
Their warranty is not worth the paper it is written on! They promised to refund me the cost for diagnostic since they don't have an authorized service person in my area.
They did not pay me. I paid for that as well as the needed repairs and parts.
- Great working product
- Terrible customer service
Preferred solution: Full refund
User's recommendation: keep good documentation you will need it when your unit fails, and it will!
About
, , , ,
Raypak, Inc. is a large manufacturer of copper finned boilers and heaters. The company was founded in 1947. Its headquarters is based in Oxnard, California, United States. Raypak is a division of Rheem Manufacturing Company. It offers a complete line of residential and commercial hydronics. There is also a broad range of pool and spa products. They include SpaPak Electric Heaters, Professional Series Pool Pumps, Gas-Fired Heaters, Pool Heat Pumps, and Professional Series Heaters. Raypak, Inc. has own manufacturing facilities in Oxnard California, and England. It supplies equipment worldwide. The mission of the company is "to be recognized in the industry as the leader in technological innovations and product reliability".
Raypak is ranked 50 out of 406 in Pools, Spas and Plumbing Supplies category
USA
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No, they did not. And, no, you did not. How long have you been an employee at Raypak?